Shipping & Returns
All parcels are sent using a reliable and prompt courier service.
You will be provided a tracking number once your treasures are on the way.
$9.95 | 1-7 Business Days
(we are based in Sydney, so delivery time is dependent on where you are located)
$24.95 | 5 Business Days
United Kingdom & Europe
$49.95 | 6 Business Days
$54.95 | 7 Business Days
^^Express is available - please contact us for rates if you would like yours a little faster.
You are responsible for any additional taxes or charges payable within your country.
Please Note: Delivery time estimates are from date of dispatch, Carriers are made to order, so please allow an additional 5-7 days for production.
Returns and Exchanges
We totally understand that Baby Wearing is a personal thing, everyone has a slightly different idea on what feels comfortable for them. We also understand buying a Baby Carrier online can feel a little intimidating having not ever tried it on.
Which is why we are more than happy to exchange or refund your carrier for change of mind, provided it is returned unused, and the carrier and packaging should be in a new and saleable condition.
Please contact us within 7 days of recieving your carrier should you wish to return it to email@example.com
In this case, you will be responsible for the return postage charges.
If there is a fault with your carrier that you believe would be a safety concern, please also contact us within 7 days of receiving it.
We do not offer refunds for change of mind on the rest of our product range, including (but not limited to) Moses Baskets/Storage Baskets and Blankets/Quilts and accessories.
Please note that all of our products are handmade, meaning that stitching lines may not be perfect, and these human 'flaws' add to the beauty of a handmade one-of-a-kind product rather than mass produced. These 'flaws' do not compromise the safety of your product nor do they warrant a refund.