The Zarpar Comfort Guarantee

We know how important finding a comfortable carrier is to you.  And we know that your family is unique, that's why you need a baby carrier that fits in with your unique lifestyle. 


Our Promise 

The Zarpar Comfort Guarantee is designed to give you the complete peace of mind when purchasing our carriers for the first time.  We're so confident you'll love the comfort and fit of Zarpar that we will gladly refund the purchase price of your first baby carrier if you're not 100% satisfied within 14 days of your purchase. 


Claiming Your Comfort Guarantee

Step 1: Experience your new Zarpar Baby Carrier 

Wearing your baby does take time to adjust, it is a brand new experience for both you and baby.  And if you are an experienced baby wearer, at first your new Zarpar carrier might feel very different to what you have been using.

We understand that making the shift to a new baby carrier may be a little intimidating, so we recommend that you try your Zarpar baby carrier a few times within the 14 days of purchase to fully experience that Zarpar difference.


Step 2: Still not convinced? Complete our 30-second online claim form 

If after 14 days and before 30 days from the purchase date you wish to get a refund, please simply complete our claim form below. Our customer happiness team will arrange your carrier to be collect and put through your refund within one business day. Please allow 3-7 business days to receive the funds back on your original method of payment.


Claim My Guarantee 



This guarantee is subject to the following terms and conditions: 

  1.  The Comfort Guarantee only applies to your first single baby carrier purchased online at Products eligible include: Snap Carrier and Wrap Carrier
  2. Additional items that are tried on, worn or washed are not covered by the Comfort Guarantee.
  3. This guarantee only applies to the comfort of the product and does not cover the height, length, width or colour of your new Zarpar Bebe baby carrier.
  4. Shipping fees will not be refunded under the Comfort Guarantee.
  5. The product must be used in accordance to the Care Instructions which are provided with your product.
  6. In order to claim under this guarantee you must notify us within 30 days from the date of delivery and have allowed at least 14 days to try your Zarpar Bebe baby carrier. 
  7. The guarantee does not affect your right to a replacement or refund relating any faults with other products available at or authorised independent stockists. 


    If you have any queries in relation to this guarantee, please contact our customer service team.