CAREERS AT ZARPAR BEBE
Hello! We are currently in need of a beautiful Customer Service & Administration Coordinator, to help run team Zarpar.
Full details of the position and how to apply are below.
customer service & administration COORDINATOR
You are in charge of the ‘front end’ enquiries at Zarpar Bebe – you are the first point of contact when people get in touch about wanting advice and information on our Baby Carriers. You will also provide an after sales service experience by taking customer feedback, supporting customers with wearing tips (occasionally via a zoom call) and providing assistance with any issues that may happen.
You will respond to queries received via email, Facebook and Instagram messenger. As well as in person sales within our Maroochydore showroom.
You ensure everything gets followed-up and sorted out as quickly as possible, and you take responsibility for making sure this happens.
You are organised, polite, empathetic, friendly and proficient in answering most of their queries. Education will be provided to you on the products themselves, however a good understanding and experience in babywearing is essential.
You too are the Zarpar Bebe social media engagement fairy and are responsible for responding to most social media comments on both Instagram and Facebook. This includes monitoring the Zarpar Bebe Facebook group and answering any queries that pop up there.
You are also responsible for maintaining and refreshing our Pinterest account weekly with new content from our image library. It’s important that you have a good understanding of this platform.
You will also fill the role of our community manager, being the point of contact for our brand ambassadors and influencers. This includes bringing to life our community interviews for our website as well as helping to provide support and assistance to these beautiful families where needed.
Other job-related duties and responsibilities may be assigned to you from time to time, this may include other admin tasks, picking and packing orders, support with photo shoot organisation and showroom duties.
REQUIRED SKILLS AND EXPERIENCE
You are service orientated and enjoy engaging and interacting with people.
You are self-motivated without the need to be managed and happy to work both independently and within a team.
Have excellent verbal and written communication skills
You have a passion for babywearing and all the experience that goes with it, and you know exactly why we do what we do.
You have a keen interest in natural and conscious parenting, as well as supporting an ethical and sustainable lifestyle.
High-level organisational skills
You work quickly and efficiently
Excellent attention to detail
Have the ability to see tasks which need to be complete and have a "can-do" attitude in getting the job done
Problem-solving skills are a must!
WHO WE ARE & WHO WE ARE LOOKING FOR
The Zarpar "team" is only myself, Jemma, founder of Zarpar - I have been the sole operator of all the things until now and it is time to hand some of those juggling balls over. You will be working alongside me in the (new!) Maroochydore showroom (and sometimes on your own if life happens). I am hoping to find someone to be with Zarpar long term, to grow with this business and potentially expand into other roles as they open themselves up.
I am looking for someone easy going, pro-active, grounded, patient and someone who beams positivity and light!
I am a mama of 3 small humans, 2, 4 & 6 - we also live in Maroochydore so you will likely get to know them well. We are a very easy going family, love nature adventures, hanging at the beach, hiking, camping and spending time with our friends. We very much enjoy the simple things in life.
So I'm sending all of my manifesting energy out there to find that special human to connect with and help grow and nurture Zarpar Bebe!
This position will be paid at a base rate of $30 per hour plus superannuation.
You will be employed on a regular and ongoing casual basis of 8 hours per week split throughout the week.
Monday 9am – 12am, Thursday 9am – 12am, Friday 9am - 11am
However, these days and hours of work can be flexible to fit in with your lifestyle. There is also the option of working some of these hours remotely if required.
This position is located at our sunny HQ in Maroochydore on Kabi Kabi country / Sunshine Coast
HOW TO APPLY
Please send your application with a cover letter about why you’re a great fit for this job and your
contact details to firstname.lastname@example.org with the subject line Customer Service - Job Application.
Applications close on Friday 16th October at 5pm.
Zarpar Bebe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, just and equitable environment for our team.
We welcome applications from those identifying as indigenous, a person of colour, LGBTQIA, and/or folks who have been outside of the paid workforce for some time due to family, disability or other life pathways.
We acknowledge the traditional owners of the unceded lands throughout Australia, and recognise their continuing connection to country. We pay our respects to them and their cultures, and to elders past, present and emerging.